Showing posts with label school superintendents. Show all posts
Showing posts with label school superintendents. Show all posts

Wednesday, June 13, 2012

Sebring's affaire de e-mail: Spotting the Issues

June 14, 2012, 3:30 p.m.

[If you're interested in this blog entry, you might also want to see "Sebring's Emails, Part II; How Private Emails Become Public Records," June 24, 2012.]

Was This Really an "Email Policy" Resignation?

Internal Links to Contents


Language and Issue Spotting
The Superintendent's "Affair"
Morals Clauses
University of Iowa Tech Use Regulations


Nancy Sebring was one of Iowa's most outstanding, solid, well-regarded school superintendents. In Des Moines, she was leading one of the state's largest and most challenging school districts.

I recall meeting her when a great grandchild of mine was in her school system, and talking school board issues with her (as a former member of the school board for the Iowa City Community School District). She was as impressive in person as was her record on paper.

In May of this year she announced she would be resigning as superintendent, and later that she was accepting a comparable position in an even larger school district: Omaha.

Then, over a weekend, it all came crashing down.

It turned out she had sent some personal emails to a friend, using school computers and Internet connections. Because both the school district and the media considered these emails "public records" under Iowa law, once requested they were handed over and soon spread upon the front pages of major newspapers.

Why this media and public interest? These were not simple, brief emailed requests like, "Honey, please pick up some milk on you way home tonight," or, "Could we make lunch next Wednesday instead of Monday?" These were romantic exchanges with someone other than her husband, characterized as "an affair." E.g., "revelations of the affair were made public on Friday." Lee Rood, "Sebring tries to stop release of more emails," Des Moines Register, June 7, 2012.

It was the stuff of the gossipy, privacy-violating, sometimes fictional, supermarket tabloid National Enquirer. (Here are some illustrative headlines from its current online issue: "Mitt Romney Backstreet Abortion Shocker," "Travolta's Six-Year Affair with Male Pilot," "World's Fattest Bride," "Cops Probe Psycho Cannibal Porn Killer in Hollywood," "Zombie Apocalypse Now," and "The Dingo Did Eat Her Baby.")

Can you imagine how the Enquirer would handle and headline the Sebring story? Perhaps: "Iowa School Officials Cool to Administrator's Hot Sex."

Now don't get me wrong, judging, let alone condoning, the propriety of the superintendent's actions -- whether the relationship or her use of school computers to maintain it -- is not the subject of this blog entry.

Language and Issue Spotting

My purpose is simply an exploration of our use of language in how we analyze and think about the many issues surrounding email (and other Internet) use by employees.

Precision in the use of language is crucial in making wise decisions.

A corporation has to address, and express precisely, "What business are we really in?" A research scientist knows it's often more difficult to frame the question than to find the answer. In personal life, asking impossibly vague questions such as whether one is "successful" or "popular" or "rich" is more likely to lead to demoralization than answers. Coming up with the most appropriate measures in establishing John Carver's "ends policies" for board governance, or a management information reporting system, is hard work. How a doctor phrases a diagnostic question to a patient may end up being literally a matter of life or death.

In law school we speak of "spotting the issue."

No matter how good a lawyer's legal theory may be, no matter how much her winning appears to be a slam dunk, if she fails to "spot the issue" regarding a statute of limitations that has already run, or an exclusionary rule of evidence that will keep her convincing facts from the jury, she may lose not only her case but the client, her professional reputation, and in some instances her license to practice law.

So what are "the issues" in a school superintendent's use of school computers and Internet access for personal messages?

Initially, I see five categories of issues.

(1) Inappropriate behavior in general (without regard to where, with what, or when).

(2) Use of an institution's offices, facilities and equipment (whether government, schools, or private firms) for personal purposes.

(3) Devoting time to other than assigned tasks during "working hours."

(4) Unauthorized, or otherwise inappropriate, behavior with regard to the use of an institution's facilities.

(5) Public records requirements. (Are "personal" emails "public" records?)

The Superintendent's "Affair"

As a cyberlaw professor I'm drawn to the e-mail-related policy issues. But my initial reactions are that they were really peripheral to what happened in this case. And since a blog entry can't handle much more that this discussion of "issue 1," the rest will have to wait for later.

Sebring alleges, and no one contests, before the relationship was known it did not diminish the quantity or quality of her performance for the district. (Indeed, it may have increased both.) The added cost to the district of her computer use for personal purposes was so small as to be incapable of calculation. She was not engaging in hacking, cyber-bullying of employees, running a private business from her office, or other computer misuse of that nature.

Indeed, had her "personal use" been limited to innocuous messages involving rescheduling luncheons, or sharing items with family members, it is highly unlikely she would have been fired or found it necessary to resign.

[I haven't researched the details of her school district's computer and phone personal use policy, but here is one example of a common approach: "Electronic media and service are primarily for City business use. Limited, occasional or incidental use of electronic media (sending or receiving) for personal, non-City purposes is acceptable, as is the case with the occasional receipt or placement of personal phone calls." Excerpt from "Pleasant Hill City Manager Contract,"
p. 15, Section 7.2, "Electronic Media, Internet and Cell Phone Use". Even without such an administrative rule, or contractual provision, this would be a reasonable, common sense way to treat de minimis use of an employer's property.]

Similarly, had she used a handheld device and an e-mail account unrelated to the school district, if the relationship and comparable private messages became public she might have had to resign anyway.

No, I think the media coverage, and resignation, resulted from the content of the messages, and the relationship they revealed, not the computer she used to compose and send them.

Had she not been married, a relationship with a male friend would have been less problematical (although the explicit language in the emails might still have been an issue for the school board). Therefore, the nature of her "marriage" is relevant -- because the word "affair" suggests she may have been unfaithful to a husband in a strong, ongoing marriage.

Here is an excerpt from how her husband describes it: "Nancy and I have lived separate and independent lives for the past seven years. Our careers have led us in different directions both geographically and personally. We remain friends and enjoy spending time with our children and grandchildren." Lee Rood, "Sebring tries to stop release of more emails," Des Moines Register, June 7, 2012.

How does one go about fairly evaluating what she did (as distinguished from her choice of language in messages she believed to be private)? Was her rejection by two school boards -- or their acceptance of her resignation -- reasonable under the circumstances, and if so why or why not?

Because the answer turns, in large measure, on those boards' reflection of the values and standards of American society -- and in this case Iowans -- it's useful to try to figure out what they are. It's not an easy search. Partly this is because of the language we use to talk about them. Words like "affair," "adultery," "faithful," or "sexual harassment" can cover such a wide variety of behaviors, with an accompanying wide variety of reactions, as to impede their utility as a result of being both under- and over-inclusive.

President Clinton's involvement with Monica Lewinsky gave rise to a national conversation exposing the realization we can't even agree on what the phrase "sexual relations" includes (i.e., oral sex as well as sexual intercourse?). By his definition (and that of many high school and college students) he was telling the truth when he insisted, "I did not have sexual relations with that woman, Miss Lewinsky." "Lewinsky Scandal", Wikipedia.org.

Moreover, opinions and reactions vary with one's socio-economic group, educational level, geographic residence, religion, social friends' values -- not to mention personal experience and many other variables. They also vary over time; meaning both the century in question and one's age.

So let's take a stab at it.

Americans' attitudes about sex, from the time of the Pilgrims until today, have been highly charged -- emotionally, politically, socially, legally, judgmentally, and religiously. So it is not surprising that when "sex" is involved in stories about high profile individuals there will be great public interest in the gossip and details.

However, attitudes regarding sexual relations vary across a broad spectrum. Some think any sex with anything or anybody at any age or any time is inappropriate. Some think sex within marriage ("between one man and one woman") is OK, so long as it is for the purpose of creating children. Others think it's OK whatever the purpose.

What about sexual activity by and among those who are unmarried (single, divorced, long-time separated)? What if one of the couple is single and the other is married (to someone else)?

Given the number of births to young, unmarried mothers, one would have to conclude that, whatever they may believe, a lot of singles are engaged in sex outside of marriage. Jason DeParle and Sabrina Tavernise, "For Women Under 30, Most Births Occur Outside Marriage," New York Times, February 18, 2012, p. A1 ("It used to be called illegitimacy. Now it is the new normal. . . . [M]ore than half of births to American women under 30 occur outside marriage.").

On the other hand, some, but relatively few, will openly say it's OK for a married person to have a sexual relationship with someone other than their spouse. The so-called "open marriage" movement of the '70s was not spectacularly successful.

On the other hand, once again practice varies somewhat from professed belief -- and possibly varies even more than the statistics drawn from those willing to confess they've strayed would indicate. Tara Parker-Pope, "Love, Sex and the Changing Landscape of Infidelity," New York Times, October 28, 2008, p. D1 ("[T]he General Social Survey . . . data show that in any given year, about 10 percent of married people — 12 percent of men and 7 percent of women — say they have had sex outside their marriage. . . . [T]he lifetime rate of infidelity for men over 60 increased to 28 percent in 2006, up from 20 percent in 1991. For women over 60, the increase is more striking: to 15 percent, up from 5 percent in 1991.").

Even within these statistics, and the range of individuals' opinions about them, circumstances seem to make a difference.

At one extreme is former presidential candidate John Edwards, who represented while campaigning that he had a good marriage with his wife (who ultimately died of cancer), while he was having an ongoing sexual relationship that he denied, as well as denying his paternity of a child born of that relationship, for which he had an aide take responsibility, while using money from a wealthy campaign supporter to support and silence the mother. Neil A. Lewis, "For Edwards, Drama Builds Toward a Denouement," New York Times, September 20, 2009, p. A1.

On the other hand, there is the single "one-night-stand," or very brief and casual relationship, during an otherwise solid and lengthy marriage (as distinguished from an undisclosed, serious, ongoing relationship that undermines the marriage and lasts for years).

Some women (and men) accept such behavior from their spouse -- or at least don't pursue a divorce. Anne Sinclair, the billionairess wife of the womanizer and former IMF Director Dominique Straus-Kahn, (who certainly doesn't need to stay with him for his money) has said of him (even before the New York incident with the chambermaid), "It’s important to seduce, for a politician. As long as he is still attracted to me, and I to him, it is sufficient." Vanessa Grigoriadis, "The Womanizer’s Wife; Billionairess Anne Sinclair stood by her man when just about everyone else in the world believed the maid. Is it that she knows Dominique Strauss-Kahn? Or that she doesn’t?" New York Magazine, July 31, 2011.

Similarly, speaking of President Bill Clinton's relationship with Monica Lewinsky, then-presidential candidate Hillary Clinton said, "she had been embarrassed by Bill Clinton's cheating, but said she knew all along that he loved her. 'I never doubted Bill's love for me, ever . . .." "'I never doubted Bill's love': Hillary Clinton speaks for first time about Monica Lewinsky affair," Daily Mail [London], January 18, 2008.

Of course, now-Secretary Clinton also added on that occasion, "every case is unique. . . . 'No one story is the same as any other . . .. I can't possibly substitute my judgment for yours, but what I can tell you is you must be true to yourself.'"

And at the other extreme from Sinclair and Clinton are millions of women, and men, who decide that being "true to yourself" compels a divorce as a consequence of sometimes far less serious perceived transgressions by a partner (including what may have been in fact wholly innocent behavior), and behavior accompanied by none of the public humiliation suffered by celebrities from the media.

The Sebrings situation involved separation.

"Separations" can vary between temporary (whether because of a job relocation, or while the couple tries to "work things out"), and relatively long term and permanent (as seems to have been the case for the Sebrings). As quoted near the beginning, her husband described their relationship this way: ""Nancy and I have lived separate and independent lives for the past seven years. Our careers have led us in different directions both geographically and personally. We remain friends and enjoy spending time with our children and grandchildren." Lee Rood, "Sebring tries to stop release of more emails," Des Moines Register, June 7, 2012. This sounds like their status was, in fact if not in law, the full equivalent of divorce -- insofar as the social standards regarding fidelity are concerned.

From her husband's statement, he would seem to have been not at all surprised or upset that she would have other male friends with whom she might, or might not, have had sexual relationships.

Ms. Sebring said of her e-mail-based relationship that it "lasted a little over a month and has now ended" -- something that some would find ameliorating (because it was short-lived) and others would find more serious (because suggestive of additional relationships). Indeed, Sebring's reference to her "personal relationship in this case, or any other case," might suggest that possibility. Mary Stegmeir, "Nancy Sebring's sexually explicit emails disclosed; Her early exit as Des Moines schools superintendent was triggered by their discovery,", Des Moines Register, June 3, 2012.

These nuances might not make a significant difference to a school board's evaluation of their superintendent, and I'm not passing judgment one way or the other on either the superintendent or the board.

However, as I began this blog entry, language matters. In the realm of moral judgments, a word like "affair" (like the expression "sexual harassment") is used to describe a widely disparate range of situations and behaviors.

Therefore, I do believe the media does have an obligation in such a high profile case as Sebring's to be fair and precise.

I hear the echo of Joseph N. Welch's comment, following a similar loose use of language by Senator Joseph McCarthy during the Army-McCarthy hearings: "Have you no sense of decency, sir? At long last, have you left no sense of decency?" "Joseph N. Welch", Wikipedia.org.

It is not my purpose to judge what Superintendent Sebring did, either in her relationship or in her use of the school's email -- though I suspect, in retrospect she wishes she'd done things a little differently. Nor do I mean to suggest that the media has been the moral equivalent of Senator Joseph McCarthy or the National Enquirer. Judgment is neither my purpose nor my proper role.

My only contention is that it seems to me simple fairness would have dictated that the full texts of the explicit language in what were, after all, believed by the senders and recipients to be private in the extreme (even if they were mistaken in so thinking) did not need to be distributed to all the readers of mass-distributed newspapers. It is for that reason those texts have not been included in this blog entry.

At a minimum, fairness and decency required as much precision as possible in making clear that Nancy Sebring's "affair" was not John Edwards' "affair."

Morals Clauses

There is another enormous issue here which I'm not going to take time and space to explore, and that is the use of "morals clauses" in institutions' contracts of employment. Schools used to forbid, not only pregnant married women from teaching in their classrooms, but married women whether pregnant or not.

"[T]he scandal has prompted Iowa city and school officials to consider whether morality clauses should be part of the employment agreements signed by top public sector executives. A review of the contracts of more than two dozen Iowa school superintendents, city managers and county administrators showed that the inclusion of the clause — which allows employees to be fired for moral or ethical breaches — is not common. But, in education in particular, the current trend favors tighter controls on employee conduct, contract law experts said." Mary Stegmeir and Josh Hafner, "Few public contracts have morals clauses; But many school, municipal leaders' conduct in office is covered by other language," Des Moines Register, June 10, 2012.

In what jobs, contexts, and under what conditions are which personal qualities or behaviors grounds for dismissal?

Who will decide what constitutes "immoral" behavior? What procedures will be used to evaluate alleged transgressions?

To what extent should disciplinary actions be limited to immoral behavior that interferes with workplace performance? Ms. Sebring asserts that “my personal relationship in this case, or any other case, did not interfere with my job performance.” It apparently did not involve any district employee. Mary Stegmeir, "Nancy Sebring's sexually explicit emails disclosed; Her early exit as Des Moines schools superintendent was triggered by their discovery,", Des Moines Register, June 3, 2012. Notwithstanding the self-serving nature of her assertion, it's certainly plausible. It's possible the relationship even increased her energy and on-job performance.

When, and for which behavior, is it appropriate for an employer to try to regulate off-premises behavior? For example, if an employee can be fired, or not hired in the first place, for smoking in the workplace, can they be similarly rejected for smoking at home? If a college baseball team's first baseman can be dropped for using steroids, does the same standard have to apply to the marching band's first trumpet player? If an employer can fire a worker for having an "affair" with a co-worker, does it follow that they can also lose their job for an affair with someone who is not?

Could a pharmacy (without religious affiliation) that refuses to supply customers with birth control pills, fire an employee caught telling a potential customer which local pharmacies do carry the pills? If so, could it also fire that employee for an off-premises letter to the editor, or comment on a call-in radio program, on the subject? For a private, off-premises conversation with a friend? Compare, Laurie Goodstein, "Obama Shift on Providing Contraception Splits Critics," New York Times, February 15, 2012, p. A12.

So many issues, so little time and space. Perhaps there will be more to come at some point regarding the cyberspace issues.

# # #

Appendix
Excerpts from University of Iowa Tech Use Regulations

University of Iowa Operations Manual, CHAPTER 19: ACCEPTABLE USE OF INFORMATION TECHNOLOGY RESOURCES (2002):

19.1 PREAMBLE
Although modest personal use of University-supplied technology resources may improve the skills of individual users and otherwise contribute indirectly to the University's mission, these resources should be used primarily for University-related educational and administrative purposes.

19.3 SECURITY AND PRIVACY.

Although it is the University's position that personal electronic files of faculty, staff, and students are not ordinarily to be considered "public records," users should be aware that a court of law, and not University officials, may ultimately decide such issues.

19.4 INDIVIDUAL RESPONSIBILITIES.

f. Avoid excessive personal use. Consistent with University telephone procedures (see VI-3.6), personal use of computer resources should be kept to a minimum. Personal use may be excessive if it takes place during regularly scheduled work time, if it overburdens a network, if it results in substantial use of system capacity, or if it otherwise subjects the institution to increased operating costs. Some uses will be plainly excessive in all environments, but the extent to which other uses become excessive may vary among units. In those instances, supervisors will provide more specific guidance to individual users by formulating unit policies or providing advice on a case-by-case basis.

g. Refrain from prohibited personal uses. Information technology resources, including the University's electronic address (e-mail, web), shall not be used for personal commercial gain, for charitable solicitations unless these are authorized by the appropriate University officer, for personal political activities such as campaigning for candidates for public office, or for lobbying of public officials. For purposes of this policy, "lobbying" does not include individual faculty or staff sharing information or opinions with public officials on matters of policy within their areas of expertise. Faculty and staff consulting that is in conformity with University guidelines is permissible.

# # #

Thursday, April 29, 2010

Superintendent Murley's Calm Seas, Smooth Sailing

April 29, 2010, 7:00 a.m.
[May 2 Addendum on UIHC "patient satisfaction," at bottom of entry.]

[This is the eleventh in what is, as of this morning, an eleven-part series on the Iowa City schools' selection of a new superintendent: "School Boundaries: There Are Better Ways," April 16, 2010 (with links to 23 prior, related blog entries and other writing); "How to Pick a School Superintendent; And My Questions for Candidates," April 17, 2010; "Bringing Home the Bacon and Bezek," April 20, 2010, "ICCSD's Triple Play: From Bezek to Murley to Meeks; Bezek Can Talk the Talk -- On Four Hours' Sleep," April 21, 2010; "Hurlyburly Over Murley," April 22, 2010; "IC Board Peeks at Meeks; Brad Meeks Rounds Out Three Finalists," April 23, 2010; "Finalists Responses? Decision Sunday? Finalists Offered Last Word," April 24, 2010; "IC Supers' Email: Bezek Responds, Murley & Meeks Don't; Constituent Relations Important -- But No Deal Breaker," April 25, 2010; "Where There's No Smoke There's No Fire; How Many School Board Members Does It Take to Screw Up a Superintendent Selection?" April 26, 2010; "School Boards, Superintendents, Contracts & Candor; The End of the Beginning But 'What Did They Know and When Did They Know It?'" April 28, 2010.] (Photo credit: The Gazette.)

The Morning After the Night Before
and "Compared to What?" ICCSD vs. UIHC

(Brought to you by FromDC2Iowa.blogspot.com*)

Following the confusion Tuesday night regarding what the Board knew and did, and when they knew and did it (see "School Boards, Superintendents, Contracts & Candor; The End of the Beginning But 'What Did They Know and When Did They Know It?'" April 28, 2010), by the following morning the Gazette's Gregg Hennigan was talking to ICCSD President Patti Fields, the Board members were saying how enthusiastic they were about Steve Murley and why, and Murley was continuing to say the right things with skill.

You don't pull up your tomato plants two days after you plant them to see how the roots are doing, and you don't judge a new superintendent two days after the Board says he's hired. But, as the English channel swimmer told the inquiring reporter right after she dived in, "So far so good."

Here are this morning's reports on who said what yesterday: Rob Daniel, "Board impressed by Murley's enthusiasm; Superintendent pick stood out, members say," Iowa City Press-Citizen, April 29, 2010, p. A1; Gregg Hennigan, "Plenty of Issues to Greet New Superintendent in I.C.," The Gazette, April 29, 2010, p. A3; Keith Uhlig, "Departing Superintendent Won't Receive Severance or Bonus Pay," Wausau Daily Herald, April 29, 2010.

"What We've Got Here is a Failure to Communicate"

As our sensory inputs get filtered through the electro-chemical soup that is our brain, and come out as human language, it is indeed a miracle that there is as much understanding among us as occasionally occurs. (See, Wendell Johnson, "The Communication Process and General Semantic Principles.")

And so it was the evening of April 25 after the School Board discussed the three finalists in closed session, and President Patti Fields responded to reporters' questions. See "School Boards, Superintendents, Contracts & Candor; The End of the Beginning But 'What Did They Know and When Did They Know It?'" April 28, 2010.

I am about as certain as I can be that there was no malevolence on either side. Patti, aware of what she could, and could not, tell the media tried to relay something without giving away what was apparently the fact at that time: by the end of its meeting that evening the Board had, for all practical purposes, come to a unanimous agreement to hire Murley. All that was left were the contract details.

What she said (based on the newspapers' reports, and with some approximation by me), was seemingly technically accurate. That is, until contract terms have been agreed to the Board has not picked its superintendent. So to say Sunday evening that the Board hadn't reached a decision, that no one had been eliminated, that it might hold another closed session, and that she hoped there would be a decision to announce in the next few days, was from her perspective literally accurate and the equivalent of saying, "We've unanimously chosen the one we want, but we won't be announcing anything until the contract is agreed to."

However, the professional journalists from the Iowa City Press-Citizen, The Gazette, Wausau Daily Herald -- and the amateur blogger who is myself -- were certainly reasonable, from their perspective, and within the context of what they were asking, to interpret what she said differently.

When they are asking whether the Board has made a choice, it is not unreasonable for them to interpret what they are told as a reply to that question. And "no decision," "no one has been eliminated," "we may have another closed meeting," and "we hope to have a decision in the next few days," in normal, day-to-day colloquial speech can most reasonably be interpreted to mean, "No, we have not yet been able to settle on whom we want."

And in this context, the exchange between Hennigan and Fields set forth yesterday in "School Boards, Superintendents, Contracts & Candor; The End of the Beginning But 'What Did They Know and When Did They Know It?'" April 28, 2010, regarding the distinction between "may" and "expect to" hold another closed session is kind of beside the point. Any reference to a future meeting, regardless of what words preceded it, in the context of the questions asked and the responses provided, further supports the reasonable inference that no decision had been made.

In retrospect, as suggested in that blog entry, perhaps Patti should have stuck with, "as they said at the outset, 'We have nothing to announce this evening. Once a finalist has been selected and a contract agreed upon and signed, we will let you know.'" That would have been far better than either (a) refusing to talk to the media at all, or providing them only a "No comment," or (b) using language that risked the misunderstanding that ultimately resulted, through no real fault on the part of the reporters it seems to me.

On the other hand, the reporters might have done more. Presumably they (and I) knew the process: Board members settle on a first choice and then try to work out the contract; meanwhile they announce nothing to any of the finalists, media or public (in case they end up needing to go back to one of those rejected); once the contract details are settled on the announcement is made. With that understanding, and years of experience trying to get a straight answer out of institutional leaders, they (we) might have framed some more penetrating questions than "have you made a decision?"

We still don't know exactly what happened Sunday evening, nor what happened between then and Tuesday night's meeting. But unless something sufficiently dramatic about either comes to my attention in the next few days, it's my intention that this comment is the last you'll see in this blog on the subject/s.

Compared to what?

Much in life must be addressed as Henny Youngman responded to the man who asked him, "How's your wife?" to which he replied, "Compared to what?"

Well, compared to the UIHC, the ICCSD's public/media relations rank right up there with the slickest and most professional New York, Los Angeles, or Washington public relations firms.

You don't know the story?

It turns out the hospital just found out that it somehow overlooked billing patients for $11 million worth of services. I never had that problem with them. My problem was getting billed twice for the same service. (Although I'm quite willing to grant that it was in all likelihood the result of the same kind of incompetence and lack of management oversight, not dishonest, knowing double-billing.) But wouldn't you think you'd discover a shortage before it reached $11 million? I would; I enter every receipt, every check, every weekend. If I'm off by a nickel I have to try to remember when and where I put it into a parking meter. Don't they do anything like that?


What makes it worse, it was an audit by the Regents that discovered the shortfall, not the UIHC's audit, or management oversight. (Photo credit: Opoien, Iowa State Daily, February 4, 2010 meeting.)

B.A. Morelli, "Audit finds $11M UIHC billing error; Regents also approve a 6% rate increase at meeting," Iowa City Press-Citizen, April 29, 2010, p. A1; and the DI's two, page one, above-the-fold stories this morning, side by side: Emily Busse, "UIHC Missing $11 Million," The Daily Iowan, April 29, 2010, p. A1, and Nora Heaton, "UIHC To Raise Its Rates," The Daily Iowan, April 29, 2010, p. A1.

But here's the kicker: If you have any public relations sense at all, you don't announce that you've lost $11 million the same day you announce a 6% increase in your rate card, a $73 million new outpatient clinic in Coralville, . . .



. . . all while making a herculean effort to explain why "The problems were not because of a new $60 million hospital computer system called Epic" -- a computer system that has been widely criticized for a variety of reasons. (Video credit: benhillmedia; full disclosure: actors include son, Jason Grubbe (Actors Equity), Jim Van Valen, and Martin Andrews.)

Why, that would be like announcing you're no longer going to let patients park for free while they wait hours beyond their appointment time, at about the same time you announce the first question you're going to put to patients when they check in will be, "Hey, would you like to make a 'voluntary' contribution? How much?"

Oh, they did that, too? And they were all going to go to Disney World in Orlando to find out how to improve patient satisfaction?

Oh, well, never mind.

So we do need to put the Board's media relations this week into some kind of perspective. Compared to the UIHC the School Board is spectacular.

_______________

Patient Satisfaction

Here is some dramatic testimony regarding patient frustration with UIHC, and a Press-Citizen column on the subject.

I have written at some length before about "patient satisfaction" at the UIHC, e.g., Nicholas Johnson, "Mickey Mouse Patient Satisfaction; UIHC's Troubles: Is Orlando the Answer?" November 8, 2009.

The serious-while-lighthearted column is by former City Council member Bob Elliott, "Cheaper customer service training," Iowa City Press-Citizen, April 30, 2010.

But the most serious commentary about UIHC patient satisfaction is found in a comment entered online about Bob Elliott's column by one of the hospital's frustrated, unsuccessful-want-to-be patients:

catdancing

NickIowa,
I read your blog and I couldn't agree more on the problems at UIHC. Right now I'm in the process of trying to find another place to go for medical care. The last couple of times I tried to make an appointment, I was stuck on hold for an hour. The first time I did get through and was told that the next appointment time was six weeks from then. I had an infection in my ear lobe that was oozing pus, swollen lymph node in my neck, low grade fever. The second time I gave up. My right foot is swollen, painful, possible hairline fracture. My left hip hurts so much (probable result of limping) it keeps me awake nights. This has been the case for five months.
My insurance was through IowaCare which meant I had to go to UIHC or IowaCare wouldn't pay for it. I dropped coverage because I was paying for care I could not access. Now I have no insurance and nowhere to go and no option except to wait for Medicare to kick in.
This is beyond a customer service problem. This is systemic.
5/2/2010 6:25:17 AM

_______________

* Why do I put this blog ID at the top of the entry, when you know full well what blog you're reading? Because there are a number of Internet sites that, for whatever reason, simply take the blog entries of others and reproduce them as their own without crediting the source. I don't mind the flattering attention, but would appreciate acknowledgment as the source -- even if I have to embed it myself.
-- Nicholas Johnson
# # #

Wednesday, April 28, 2010

School Boards, Superintendents, Contracts & Candor

April 28, 2010, 6:15 a.m.
Now with 7:00 p.m. Addendum at bottom of blog entry: "So What Really Happened?"

[This is the tenth in what is, as of this morning, a ten-part series on the Iowa City schools' search for a new superintendent: "School Boundaries: There Are Better Ways," April 16, 2010 (with links to 23 prior, related blog entries and other writing); "How to Pick a School Superintendent; And My Questions for Candidates," April 17, 2010; "Bringing Home the Bacon and Bezek," April 20, 2010, "ICCSD's Triple Play: From Bezek to Murley to Meeks; Bezek Can Talk the Talk -- On Four Hours' Sleep," April 21, 2010; "Hurlyburly Over Murley," April 22, 2010; "IC Board Peeks at Meeks; Brad Meeks Rounds Out Three Finalists," April 23, 2010; "Finalists Responses? Decision Sunday? Finalists Offered Last Word," April 24, 2010; "IC Supers' Email: Bezek Responds, Murley & Meeks Don't; Constituent Relations Important -- But No Deal Breaker," April 25, 2010; "Where There's No Smoke There's No Fire; How Many School Board Members Does It Take to Screw Up a Superintendent Selection?" April 26, 2010.]

The End of the Beginning
But 'What Did They Know and When Did They Know It?'

(Brought to you by FromDC2Iowa.blogspot.com*)

The ICCSD School Board has selected Steve Murley, Superintendent at Wausau, Wisconsin, to be Superintendent Lane Plugge's replacement starting July 1, 2010. It represents the end of the beginning of the a new superintendent's tour of duty, but only the beginning of what we all hope will be a long, productive and progressive experience for Steve Murley, the Board members, and community alike.

You read it first right here, last evening at 7:15 p.m. (The Press-Citizen had the story posted online by 7:52.)

This morning that paper, and The Gazette, had further details in the hard copy and online editions. Rob Daniel, "District hires superintendent; Murley to take over position July 1," Iowa City Press-Citizen, April 28, 2010, p. A1; Gregg Hennigan, "Iowa City School Board Hires Wisconsin Superintendent to Lead District; No Decision Reported After Board Members Met Sunday Evening," The Gazette, April 28, 2010, p. A1 (the link goes to the early evening Gazette Online story and does not contain everything in the hard copy version, discussed below); Keith Uhlig, "Superintendent takes Iowa job; Wausau to begin search for new school boss," Wausau Daily Herald, April 28, 2010; Holly Hines, "Murley to Be New Iowa City School District Superintendent," The Daily Iowan, April 28, 2010.

There's not much new information about Murley in those stories. But we are left with some disturbing questions about the process followed by the Board in arriving at its decision, and the candor with which it communicated about that process to the public and media.

If you're interested in how we got here, the nine prior blog entries on the process and the finalists are linked at the top of this page. The most directly applicable to Murley are "Hurlyburly Over Murley," April 22, 2010, and his statement for this blog at the bottom of "IC Supers' Email: Bezek Responds, Murley & Meeks Don't; Constituent Relations Important -- But No Deal Breaker," April 25, 2010 (he and Meeks both responded, but too late to modify the blog entry headline).

I concluded the last blog entry with an excerpt:
Steve Murley wrote, in pertinent part, "You stated that, 'Indeed, one should be extremely suspicious of anyone who would be willing to be considered for the job of working with such a school board.' Your comment was made in reference to concerns that you enumerated about the lack of a clear governance system, delineation of measurable goals, discussion of educational innovations, and absence of metrics for results measurement related to boundary changes. I am in full agreement with you that these are indeed important issues for the Board to tackle. However, the absence of these does not indicate to me that the Board has chosen to ignore them or that the Board thinks they are unworthy of attention."
That is an observant, insightful, well written and very positive and politic statement. Any superintendent who comes here acknowledging concerns regarding our Board's "lack of a clear governance system, delineation of measurable goals, discussion of educational innovations, and absence of metrics for results measurement related to boundary changes," and can articulate it in a way that expresses optimism in the possibility of solutions -- not to mention still be hired! -- is starting off on the right foot so far as I'm concerned.

"What Did They Know and When Did They Know It?"

None of what follows reflects in one way or another on Steve Murley.

As for the Board, however, the take-away from Daniel's and Hennigan's stories (and an earlier one in the Wausau paper) is troubling.

How and when did the Board actually make this decision? Were its statements to the media and public deliberately designed to be misleading? Was its process legal? Even if legal, does it owe the public and media more candor?

As Hennigan writes in the early Online edition,
Fields said the board was unanimous in its support for him. The board met for two and half hours Sunday night in closed session, but Fields said afterward they had not come to an agreement on whom to hire.

She also said the board expected to hold another closed session to discuss the matter further. If the full board met again, it does not appear it sent out notice of the meeting, as is required by state law.

It’s not clear when the board made its decision. The board is currently holding its regular meeting and is not available for questions.
The hard copy this morning continues,
Murley said he had been in talks with the board, its attorney and the search consultant on and off since Sunday evening. Fields did not say what Murley's salary will be. Murley said they were still negotiating that.
[In fairness to Board President Patti Fields, although I'm not sure it doesn't increase rather than decrease the total confusion, she has put the following comment on the Gazette Online version of Hennigan's story about 8:00 a.m. this morning: "Greg, since you and I spoke late on Sunday night maybe you don't remember what I said. I did not say the board expected to have another closed session, I said that we had the option and we had until Monday night to add it to our agenda. For clarification, until an agreement is reached all candidates are still in consideration. The board did not meet again and it is concerning to make such allegation without actually talking to any board member."]

[And now, in fairness to Gregg Hennigan . . .. I know this is getting to sound a little silly; like, why don't I just hold their coats and let them fight? But because this blog endeavors, at least on some occasions, to be "the blog of record," and because Gregg has provided a somewhat detailed explanation of what happened, I have set it forth in full at the bottom of this blog entry.]

Not incidentally, the Wausau Daily Herald story this morning, linked above, continues to report his current, 2009-10, salary at Wausau as $152,700 (in contrast with an earlier local news story saying it was in excess of $200,000).

Rob Daniel reports, above,
The selection followed a closed session special board meeting Sunday night after which Fields said no decision had been reached. She said Tuesday night that the selection of Murley was a unanimous decision. . . .

Murley said he received the first draft of his contract from district attorney Kirsten Frey earlier Tuesday. He deferred to the school board on how the offer was made to him.

Fields said the board was talking with Murley as early as Sunday, but no official decision was made.

"Until an offer is made and accepted, everyone is still in play," she said.

Fields said the board does not need to vote in open session when selecting a candidate for a position like superintendent, but the board will need to vote when it decides what will go into Murley's contract. The final salary and benefits package are still in the process of being negotiated, but Fields said the board expects to vote on the contract at one of its meetings in May.
At the outset the Board seemed to indicate that its process would involve (1) making its first choice from among the three (which would not be announced at that time), followed by (2) a time for negotiating the terms of a contract, following which (3) an announcement of their choice would be made once the contract was signed. (Unfortunately, I cannot recall off the top of my head which paper this was in and when, but I suspect it is reproduced somewhere in this series of ten blog entries.)

At a minimum, it would seem that process was not followed. (a) If the terms of the contract are still being negotiated, and are going to be voted on "sometime in May," it seems to me there is still the possibility, however remote, that this is not yet a fully done deal. (b) Both Daniel and Hennigan report they were told "no decision had been reached" at the Sunday night meeting. The Board said at that time that no one had been eliminated. (As late as yesterday morning's edition, the Wausau paper was reporting that "School Board President Patti Fields said the board hoped to have a decision in the next few days." "Superintendent Awaits Job News," Wausau Daily Herald, April 27, 2010.) (c) Thus, I think one can fairly conclude that either a decision was reached sometime between Sunday night and Tuesday evening at 7:00 p.m., or that the Board was not candid in saying Sunday night that no consensus had yet emerged. Which would be worse?

Where, when and how was the decision arrived at?

The Board says that it "does not need to vote in open session when selecting a candidate for a position like superintendent."

There are two issues here. (1) Are there circumstances when the open meetings law permits a school board to hold their discussions in a meeting not open to the public and the media? The answer to that is, "yes." (2) Was what they did, and the way they did it, legal under the terms of the open meetings law and its exceptions? The answer to that question turns on facts that are not now available to us; but from a first glance it looks like the Board may have violated the law -- and certainly the public's trust and confidence.

(What follows is based on my memory, not legal research. It is not a "legal opinion," it is a blogger's, and former school board member's opinion. So if you really care about this stuff, and need to know the law precisely, talk to a lawyer.)

The question is not whether it's possible to meet in closed session, the question is how Board members are to go about doing that. The law requires all Board meetings to be open meetings, and that, in turn, requires prior notice of the meeting, a public agenda, and other things.

Once a legal open meeting has begun, it is possible for a Board member to make a motion that the Board go into a closed meeting -- stating the legal justification for doing so. That motion is voted on, and if passed, the closed meeting begins (and must be tape recorded).

Without going into detail about what exceptions to the open meetings law permit closed meetings, it is certainly possible to make the argument that a discussion of the merits and demerits of a potential hire -- or whether or not to terminate an employee -- could sometimes justify a closed session.

Following the closed session, the Board is required to come back into open meeting before adjourning, and to vote in open meeting on anything requiring a vote.

Thus, had the Board gone through this process, it could have announced and held another open meeting between Sunday evening and Tuesday evening; at that meeting it could have gone into closed session and agreed on the finalist with whom it wished to try to negotiate a contract.

However, it does not appear to have done that.

If it believed that it could continue a "rolling" meeting from which it never adjourned until last night, it was in error. If the Board members got together for another, secret and unannounced meeting, they were in error. If they continued talking by non-synchronous phone and email messages, during the course of which a de facto decision gradually emerged, they were in error.

If they in fact had arrived at a decision Sunday night -- given that they then announced they were unanimous in eliminating no one, and now say they were unanimous in choosing Murley -- they were unnecessarily duplicitous in saying they had made no decision.

They could have simply said, as they said at the outset, "We have nothing to announce this evening. Once a finalist has been selected and a contract agreed upon and signed, we will let you know."

They did not. As Hennigan reports, they said they "had not come to an agreement on whom to hire [and that] the board expected to hold another closed session to discuss the matter further."

As with former President Nixon, the question is, "What did they know and when did they know it?"

While we wait for those answers, meanwhile we can congratulate the Board for getting this choice behind us -- or at least almost nearly so, once the contract is negotiated, signed, and voted on by the Board.

Now we welcome Steve Murley to Iowa City, look forward to getting to know him better, and the governance policy and management tools he will bring with him and work through with our Board.

7:00 p.m. : Addendum: So What Really Happened? Here's Gregg Hennigan's take:

Fields explains superintendent selection process

Posted on Apr 28, 2010 by Gregg Hennigan.

IOWA CITY – How and when did the Iowa City school board makes its decision to hire Stephen Murley as the next superintendent?

There was some confusion Tuesday night, as you can see from the story here.

I spoke with board President Patti Fields Wednesday morning.

First, some background. The school board met Sunday night in closed session, with the goal of picking a new superintendent.

I talked with Fields after the meeting. My first question was whether they had made a decision. She said the board was “still working through our process.”

I asked her what that meant and whether they had made a selection. She said that the board hoped to have something figured out in the next three days and that they had not eliminated any of the three candidates.

She also said the board could meet in another closed session to discuss the matter further.

We didn’t hear anything more until Fields announced Murley’s hiring Tuesday night.

Wednesday morning, Fields said she was not trying to be misleading the other day. She said board members were unanimous in naming Murley their “preferred” candidate, but in case they couldn’t reach an agreement with him, they did not rule anyone out.

“We can’t even say we’ve ‘selected,’” Fields said, “because when you start saying you’ve selected, then it means you also threw (out) the other two.”

She said she had to choose her words carefully on Sunday. I wish I had asked her then if they had a “preferred” candidate.

By the way, the Press-Citizen ran into this issue of semantics too.

Patti, I may have to give you the “Meet the Press” treatment from now on.

(That is a joke. Fields and I had a very good talk this morning.)

On to her comments on the GazetteOnline story. I initially wrote that she said Sunday that the board “expected” to hold another closed session.

I quickly changed that to “may” in subsequent updates and for the newspaper, but I apologize for the poor word choice in the first update.

And on her other point, I did not have a chance to talk with board members Tuesday night. Fields made the announcement during the board meeting, and the meeting continued, without a break, until well past our deadline. I did not allege that they broke the open meetings law. I just pointed out that if they met, they did not send out the required notice.

Believe me, I wanted to ask some questions.

Gregg Hennigan, "Fields Explains Superintendent Selection Process," Gazette Online, April 28, 2010.



_______________

* Why do I put this blog ID at the top of the entry, when you know full well what blog you're reading? Because there are a number of Internet sites that, for whatever reason, simply take the blog entries of others and reproduce them as their own without crediting the source. I don't mind the flattering attention, but would appreciate acknowledgment as the source -- even if I have to embed it myself.
-- Nicholas Johnson
# # #

Monday, April 26, 2010

Where There's No Smoke There's No Fire

April 26, 2010, 6:15 a.m.

Update April 27, 7:15 p.m.: It's Steve Murley! (see below)

Update April 27, a.m.: ICCSD President Fields says decision in "next few days," link below.


[This is the ninth in what is, as of this morning, a nine-part series on the Iowa City schools' search for a new superintendent: "School Boundaries: There Are Better Ways," April 16, 2010 (with links to 23 prior, related blog entries and other writing); "How to Pick a School Superintendent; And My Questions for Candidates," April 17, 2010; "Bringing Home the Bacon and Bezek," April 20, 2010, "ICCSD's Triple Play: From Bezek to Murley to Meeks; Bezek Can Talk the Talk -- On Four Hours' Sleep," April 21, 2010; "Hurlyburly Over Murley," April 22, 2010; "IC Board Peeks at Meeks; Brad Meeks Rounds Out Three Finalists," April 23, 2010; "Finalists Responses? Decision Sunday? Finalists Offered Last Word," April 24, 2010; and "IC Supers' Email: Bezek Responds, Murley & Meeks Don't; Constituent Relations Important -- But No Deal Breaker," April 25, 2010.]

How Many School Board Members Does It Take to Screw Up a Superintendent Selection?
(brought to you by FromDC2Iowa.blogspot.com*)

April 27, 7:15 p.m.: Tuned into the Tuesday evening Board meeting on cable, and caught the Board members referring to scheduling a meet and greet with "Steve" once he gets a break in his schedule, and other remarks relating to the selection of a superintendent, which makes it virtually certain that the remarks must have been preceded with the announcement of their selection of Steve Murley as the superintendent to replace the departing Lane Plugge. By 7:52 it was confirmed by the Press-Citizen: Rob Daniel, "District Names New Superintendent," Iowa City Press-Citizen Online, April 27, 2010, 7:52 p.m.

What follows is the April 26, 2010, blog entry as entered that morning:
_______________

No puff of white smoke emerged from the ICCSD Central Administrative Office last night; nor, apparently, did much of anything else emerge, except for seven undecided school board members who simply gave up and went home after a 2-1/2-hour discussion. Rob Daniel, "School board: No decision yet on superintendent; Board members may discuss hire Tuesday," Iowa City Press-Citizen, April 26, 2010, p. A1.

I do have sympathy for them. I do. I've been there, done that. I'm grateful they're willing to serve -- up to and including giving over their Sunday evenings to Board business.

But honestly, what does it take to get a decision, a commitment, out of this gang? It's four months they've been at this; see, "The Plugge Era: 1999-2010," December 24, 2009; "School Board Can't Do Job? There They Go Again," January 7, 2010 (and roughly a year on boundary changes yet to be decided). As I understand it, they've had the input of a search committee, a full list of possibles, two rounds of interviews with the three who became finalists, each of whom on this last round spent a day of tours and meetings in the District, capped off with a 45-minute "meet and greet" with the public and an hour-plus in a public interview Q-and-A on camera. Board members have had the benefit of numerous newspaper stories and opinion pieces in the three local newspapers (and, he adds modestly, now nine all-too-lengthy entries in this blog, linked above). They've had plenty of time to do their own, individual calling around the finalists' communities. The video of the public interviews were supposed to have run over this past weekend; so there's been at least as much exposure of the finalists to the general public as there usually would be -- with an opportunity for individuals to pass along their reactions to the Board.

Board members have essentially four possible choices: one through three are to select any one of the three finalists; choice four is to reject all three and do another search. The Gazette reports that the Board is leaning in none of those directions: "as board President Patti Fields put it, members have not eliminated any of the three candidates." "No Decision Yet on New IC Superintendent," The Gazette, April 26, 2010, p. A3. The Wausau Daily Herald reports that "School Board President Patti Fields said the board hoped to have a decision in the next few days." "Superintendent Awaits Job News," Wausau Daily Herald, April 27, 2010.

Our Board members are well educated, experienced, well-intentioned, politically sensitive and otherwise able individuals -- unpaid volunteers, generously giving of their time. The problem seems to be, as is so often the case with boards without a fully considered and applied governance model, what happens when they try to function as a group. See Patti Fields Blog.

You may have seen this poster about "Meetings," with the caption: "None of us is as dumb as all of us." [Credit: Despair, Inc.]

Offered an opportunity to have the "last word" in this blog series (see "Finalists Responses? Decision Sunday? Finalists Offered Last Word," April 24, 2010), Steve Murley did his best to come to our Board's defense; see "IC Supers' Email: Bezek Responds, Murley & Meeks Don't; Constituent Relations Important -- But No Deal Breaker," April 25, 2010 (contrary to the heading, Murley did respond, but too late to make the original publication, so was inserted at the bottom of the original blog entry; and as of late morning today Brad Meeks also had a reply, also at the bottom of that blog entry).

Steve Murley wrote, in pertinent part, "You stated that, 'Indeed, one should be extremely suspicious of anyone who would be willing to be considered for the job of working with such a school board.' Your comment was made in reference to concerns that you enumerated about the lack of a clear governance system, delineation of measurable goals, discussion of educational innovations, and absence of metrics for results measurement related to boundary changes. I am in full agreement with you that these are indeed important issues for the Board to tackle. However, the absence of these does not indicate to me that the Board has chosen to ignore them or that the Board thinks they are unworthy of attention."

In short, in my words: "wherever our Board members may be headed, they just ain't there yet."
_______________

* Why do I put this blog ID at the top of the entry, when you know full well what blog you're reading? Because there are a number of Internet sites that, for whatever reason, simply take the blog entries of others and reproduce them as their own without crediting the source. I don't mind the flattering attention, but would appreciate acknowledgment as the source -- even if I have to embed it myself.
-- Nicholas Johnson
# # #

Sunday, April 25, 2010

IC Supers' Email: Bezek Responds, Murley & Meeks Don't

April 25, 2010, 8:00 a.m.
2:30 p.m. update: Murley responds (see bottom of this entry)
April 26, 9:30 update: Meeks responds (see bottom of this entry)


[This is the eighth in what is, as of this morning, an eight-part series on the Iowa City schools search for a new superintendent: "School Boundaries: There Are Better Ways," April 16, 2010 (with links to 23 prior, related blog entries and other writing); "How to Pick a School Superintendent; And My Questions for Candidates," April 17, 2010; "Bringing Home the Bacon and Bezek," April 20, 2010, "ICCSD's Triple Play: From Bezek to Murley to Meeks; Bezek Can Talk the Talk -- On Four Hours' Sleep," April 21, 2010; "Hurlyburly Over Murley," April 22, 2010; "IC Board Peeks at Meeks; Brad Meeks Rounds Out Three Finalists," April 23, 2010; and "Finalists Responses? Decision Sunday? Finalists Offered Last Word," April 24, 2010.]

Constituent Relations Important -- But No Deal Breaker
(brought to you by FromDC2Iowa.blogspot.com*)

Yesterday I reported that I'd emailed an offer last Friday to each of the three finalists for the ICCSD superintendent position. It was an offer to reproduce in this blog, without editing or responsive comment from me, any last minute message they'd like to pass on to the Iowa City community. I indicated I'd report back to you here what happened next. "Finalists Responses? Decision Sunday? Finalists Offered Last Word," April 24, 2010.

What happened was that Mark Bezek acknowledged receipt of the email and provided some comments, and that Steve Murley and Brad Meeks failed to acknowledge the email in any way.

(Bezek's prompt reply said that he "really enjoyed my interview session in Iowa City... I came away very impressed with the community, school system and the administrative team, all were very personable and helpful throughout my day...... [. . .] .... Regardless of what the outcome is, I feel I gave it my best shot even with limited sleep and I feel that my interview was reflective of the type of person/leader I am.... What you see is what you get with me [. . .]." (Bracketed ellipses are mine; others are his.))

So one of those things you see, and get, from Bezek is a reply to your email, in an age in which much of a superintendent's constituent relations are going to take place in that medium.

Do I think the results of this little experiment should weigh heavily in the Board's decision of whom to pick? Of course not. But do I think it should at least be one of dozens of the variables in what I've characterized as a "back and forth discussion and fruitless efforts to resolve a classic, impenetrable, multiple-variable-comparative analysis"? Absolutely. ("IC Board Peeks at Meeks," April 23, 2010, last sentence.)

Look, I know as well as anyone the difficulty of staying on top of incoming email. I maintain a number of email addresses, each of which I monitor more than once a day. At the present time there is a substantial backlog, even after the junk mail and list-serv distributions have been stripped out, that involves the organizations, persons and projects with which I have some relationship or responsibility and for which maintain a folder of ongoing email exchanges -- plus a variety of requests from people, formerly unknown, to whom responses are also provided. My goal is to respond to every email within 24 hours. I am not, now, meeting my goal. During a couple weeks of editing student papers, and holding conferences, on top of other obligations, starting early and working into the evenings, my daily triage of responsibilities resulted in the email backlog I am now trying to dig out from under.

So I can understand and sympathize with anyone undergoing superintendent interviews (often multiple and near-simultaneously) in various communities and their triage decisions about email. There are, in short, many reasons why Murley and Meeks might have not responded other than a disrespect and dismissal of constituent email. That's why the failure to respond should not be accorded significant weight.

But the experience is an illustrative lead-in to a discussion of a superintendent's -- and school board member's, for that matter -- constituent relations by email.

So where do my attitudes and practices regarding personal email come from?

The FCC is an "independent regulatory commission," sometimes referred to as "an arm of Congress." A commissioner has no direct responsibility to the President. As Maritime Administrator, however (my first presidential appointment from President Johnson), and "presidential adviser" (White House Conference on Libraries and Information Services; President Carter), the service was part of the Executive Branch and "at the pleasure of the President."

One of the responsibilities of the Maritime Administrator, as it turned out, was to comply with President Johnson's policy on citizens' mail. (This was the pre-Internet age of postal mail.) Any letter addressed to the President, that involved issues within the Maritime Administrator's areas of responsibility, was (a) to be answered, (b) signed by a presidential appointee, and (c) mailed within 24 hours of receipt. The same policy was applied to all presidential appointees.

Senator John Pastore, of Rhode Island, was Chair of the Senate Communications Sub-Committee. Because he had formerly been governor of Rhode Island, I asked him during an informal conversation how he managed his flow of correspondence when governor. His policy was to clean his desk every evening before leaving for home.

In my later years at the University of Iowa I was impressed with President David Skorton (for a variety of reasons; he's now president of Cornell University) and his equivalent approach to email -- promptly answering seemingly every one he received. Another classy educational administrator the Regents ran off, Mike Hogan (now president of University of Connecticut), seems to do the same (as well as maintaining his own personal blog). I've noticed that other successful CEOs and institutional leaders seem to be able to do so as well.

Needless to say, having started my federal government service at Maritime at the tender and impressionable age of 29, I tried to emulate the practices of my elders.

As a school board member, I tried to do the same thing while noting, "As a school board member you may not get any pay, but at least you get a lot of grief." You also get a lot of email. No one holds a gun to your head and forces you to run for school board. Having chosen to do so and having been elected, however, the position imposes some responsibilities. The effort to learn about the ICCSD, Iowa education law, innovations in K-12 education globally and in the U.S., write a column about K-12 issues for the local paper every two weeks for three years, and time spent preparing for and attending Board meetings -- and answering email -- often added a not-insignificant number of hours to my work week.

When I commented to a superintendent (not Lane Plugge) about the email load and asked for advice, it produced what I found to be a startling response: "Just ignore it. Don't answer. If you answer their emails you'll just get more." Needless to say, I found the counsel neither responsible nor persuasive. But apparently some of the other board members followed the advice.

There have been a number of times, still to this day, when an Iowa City resident will describe some occasion and issue, and say with appreciation, "You know, I emailed every Board member and the Superintendent, and you were the only one who ever answered." That has always been reward enough for the hours and effort.

For a superintendent, or school board member, to simply ignore constituents' email is (in my opinion) the modern-day, electronic equivalent of holding a public meeting for constituent input on some issue while board members sit hear-no-evil-see-no-evil-speak-no-evil silent, with no response, as if to say, "Our decision has been made, don't try to confuse us with the facts."

I made the offer to the finalists of space in the blog sincerely. (1) It is consistent with the FCC's former "Fairness Doctrine" to give someone who has been the subject of media reporting and commentary (with today's definition of "media" including blogs such as this) an opportunity to respond to what has been said. (2) It could have been useful for the ICCSD Board and community members to have the benefit of a final word from each finalist.

But I was also engaged in a bit of an experiment. "If you build it will they come?"; if they are emailed, do they respond?

The answer, it turns out (at least on this occasion, and within this timeframe), is that Mark Bezek responds, does so promptly, and with a friendly spirit; and that Steve Murley and Brad Meeks do not even acknowledge receipt of the email.

Because most everything of what the community knows of these three gentlemen is based on what they (and others) say rather than what they do, perhaps this one example of what they do will be useful.

But to emphasize again: there can be many reasons for the failure to respond, and in no event should the experiment be given more than minimal, marginal consideration in comparing the qualities of the three.

Finally, of course the invitation still stands -- both this week and throughout the years of service of whomever is ultimately chosen by the Board: anytime they want to communicate to this blog's readership directly they can do so with whatever they want to say (including scathing criticism of myself).

As emailed Friday, I wish each of them good luck in their pursuit, have not designated any to be a personal favorite, and look forward to welcoming to Iowa City and the school district whomever the Board ultimately selects this evening.

[P.S. As an interesting sidebar on the saga of superintendent selection for the ICCSD, and the seeming inability of the District's Board members and their search firm to find any possible candidates anywhere throughout the entire state of Iowa (and its 350-plus school districts), our neighbor to the west, the Clear Creek-Amana School District is now considering four finalists for its superintendent position. How many Iowans could it find? Four. Four out of four. All of them (at least one of whom is from the sizable city of Waterloo). Amazing! How on earth could they have done that? Maybe we should ask them next time. Or perhaps we might just check the Iowa Department of Education's list of 361 superintendents with their names and phone numbers and start calling around. "CCA Announces Superintendent Candidates," Iowa City Press-Citizen, April 23, 2010; Editorial, "Our Quick Take on Last Week's News Stories; Superintendent Candidates -- CCA," Iowa City Press-Citizen, April 25, 2010.]

2:30 Update: Murley Responds

Upon my return home from a noontime event today I found an email from Steve Murley, timestamped 11:34 a.m.

The most significant excerpt from that email, which provides as much or more of his useful and reassuring insight into our Board members as our additional insight into him (which it also does):

One comment that you made in your blog post from April 17 deserves to be revisited. You stated that, "Indeed, one should be extremely suspicious of anyone who would be willing to be considered for the job of working with such a school board." Your comment was made in reference to concerns that you enumerated about the lack of a clear governance system, delineation of measurable goals, discussion of educational innovations, and absence of metrics for results measurement related to boundary changes. I am in full agreement with you that these are indeed important issues for the Board to tackle. However, the absence of these does not indicate to me that the Board has chosen to ignore them or that the Board thinks they are unworthy of attention. In fact, I would argue that from my limited interaction with the Board, just the opposite is true. During my first interaction with the Board concerns about board governance were raised and, to a Board member, all agreed that the issue needed to be addressed to further solidify the work in front of them. The presence of measurable goals is one that we discussed at length and that the Board seems to clearly understand are needed to assess progress over time. The issue of concern about educational innovation was also raised frequently by Board members, most notably, when I asked them to provide for me their thoughts about where they wanted to see the District in 5, 10, or 15 years during the last public interview. Finally, although the boundary discussion has been underway for the past eight months, I felt that all of the Board members were clearly concerned about the students in each of the schools and were sincerely working to find the best outcome. In working with many different Board members over the past 11 years in Wausau I would argue that dedicated, committed Board members who recognize the issues in front of the District and are willing to tackle all problems, big or small, hard or easy, are what best serve the students and residents of a community. That is why I chose to return to the Iowa City School District as a finalist and why I hope to have the opportunity to serve the students of the ICCSD.
As promised in "Finalists Responses? Decision Sunday? Finalists Offered Last Word," April 24, 2010, I will leave his comment to stand on its own, which it is quite capable of doing, rather than responding to it.

April 26, 9:30 a.m. Update: Meeks Responds

And as of Monday morning, here is Brad Meeks response in its entirety:

It was good meeting you last week. I appreciate you taking the time to study the process, perspectives of the candidates and a willingness to discuss the issues. Being a former school board member, I’m sure you can readily understand that selecting a superintendent is one of the most important responsibilities of the school board and having the citizens involved in the process is important. It was an enjoyable day touring the community and meeting the people of the district.

I wish the board and community well as the decision is made on the selection of a new superintendent. Iowa City has a great school system and community.

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* Why do I put this blog ID at the top of the entry, when you know full well what blog you're reading? Because there are a number of Internet sites that, for whatever reason, simply take the blog entries of others and reproduce them as their own without crediting the source. I don't mind the flattering attention, but would appreciate acknowledgment as the source -- even if I have to embed it myself.
-- Nicholas Johnson
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Friday, April 16, 2010

School Boundaries: There Are Better Ways

April 16, 2010, 11:00 a.m., 9:00 p.m.
[And see the following day's blog entry, "How to Pick a School Superintendent; And My Questions for Candidates," April 17, 2010.]

Options Include: (1) Others' Practices, and (2) Common Sense
(brought to you by FromDC2Iowa.blogspot.com*)

The cost of our local School Board's approach to redrawing school boundary lines, the cost in both money and the even greater value of thousands of human hours, is incalculable -- both because the total is so huge, and because it would be so embarrassing were it to be revealed.

Have you ever thought during the past few months, "There's got to be a better way"? Of course you have. Because there is -- or, rather, there are. One way of going about it is illustrated by a sister school district down the road. Another is a common sense approach consisting of a summary of what I've been advocating over the past decade or more.

The Rock Island-Milan School District

The ICCSD is not the only school district from among the 15,000 in the U.S. that is confronting the need to redraw its schools' boundary lines. It's a challenge most districts confront at one time or another.

However, most districts also manage to resolve it without months of undirected chaos, changes in direction, and the "assistance" of expensive consultants.

A friend sent me this story from the Quad-Cities Dispatch-Argus Online of April 14.

You want to know how that school board and superintendent handle significant boundary changes?

Affected parents received letters two days ago, April 14, notifying them of (a) what the boundary changes would be, (b) when and where public meetings will be held next Monday, Tuesday, and Wednesday, and (c) that the matter will be resolved by the Board on April 27.

In case you haven't yet calculated it, that's less than two weeks from start to finish -- with at least no evidence from the story of any role for major direction and decisions being outsourced and delegated to expensive consultants.

Now don't get me wrong. I've spent a professional lifetime trying to increase public interest and participation in governmental decision making. And, yes, I think two weeks is a little quick for such major decisions. But it does offer an illustration of the proposition that this process needn't be quite as complicated, confused, lengthy and expensive as our Board members continue to make it.

My own personal recommendations as to what they should have done will come later. For now, here's the story from Moline:

The Rock Island-Milan School District is recommending boundary changes for the next school year that would affect students at six schools.

Affected families received letters Wednesday about the proposed changes and planned community meetings to discuss why the changes are needed.

An expected increase of 125 students at the planned Rock Island Academy, an increase of 60 students within the Denkmann boundaries and a proposed housing development near the Rock River prompted the recommendations, said associate superintendent Mike Oberhaus. The increased enrollments at the Academy and Denkmann mean both sites would approach or exceed their capacities if changes were not made, he said.

Sixth grade students next school year would have the choice of remaining at their current school.

If the school board approves the recommendations, as scheduled, at its April 27 meeting, the Rock Island Academy/Frances Willard boundary change would affect the largest number of students, moving 103 students into Frances Willard.

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Rock Island-Milan boundary change meetings

Families affected by the recommended boundary changes are invited to attend one of three community meetings. All will begin at 5:30 p.m.

- The April 19 meeting will be held at Church of Peace, 1114 12th St., Rock Island.
- The April 20 meeting will be held at the Century Woods Community Room, 1400 5th Ave., Rock Island.
- The April 21 meeting will be held at the Rock Island Intermediate Academy, 2100 6th Ave., Rock Island.
Nicole Lauer, "School boundary changes may move Rock Island, Milan students," Quad-Cities Dispatch-Argus Online, April 14, 2010.

Common Sense, Uncommonly Applied

Because there are 23 prior blog entries or other writing, below, that expand on the following themes, this section is truncated rather than repeating their content at length.

So, what are the steps for a school board to go through to become fully functioning when it comes to drawing boundary lines and selecting superintendents?

First, Governance. Board members who refuse to give focused attention to devising and articulating their governance model are doomed to spend their terms in a chaos and confusion that will leave their school district worse off than when they arrived. They need not adopt the John Carver model; there are others. But there needs to be a level of agreement with regard to who is doing what and where and how and why; relations among the board members, and between the board the superintendent and other administrators; delegation orders, use of consultants, and the process for interacting with teachers, parents, and other stakeholders; and the other elements that go into rational thinking about the procedures of governance. It's not clear to me that our Board has yet done this.

Second, Goals, metrics and management information reporting systems. As Yogi Berra is credited with having said, "If you don't know where you're going, chances are you will end up somewhere else." Or, as the Farmer's Almanac once put it, "To err is human, but to really foul things up requires a computer" -- to which we might add, "or a school board." It's not enough to have a "mission statement" such as "to educate our children for a global economy." The Board doesn't need to use Carver's "ends policies," but it needs something similar: goals that it would like the District (and its superintendent) to reach; goals that are measurable and can be charted against time. It needs to be able to answer the question, "How would we know if we'd ever been successful?" Beyond board-created goals, it may also want to track other data about the District with management information reporting system charts, even if they deal with matters delegated to the superintendent.

Third, K-12 innovations. A school board need not implement every educational fad of the month. As is said, "the cutting edge can become the bleeding edge." But neither should it stick with the status quo as a default because it doesn't know what alternatives are available. Every institution needs an "institutional cerebral cortex." For a school district that's its school board. Principals, teachers, parents -- and, yes, the superintendent -- all have their hands full with a backlog of urgent tasks. Only the board members have both the time, and the responsibility, to think about educational innovations that might improve the quality of education received by the students. Board members need to read the literature, including the trade weeklies, to inform themselves, and think through ahead of time, how they feel about things like magnet schools, cluster schools, team teaching, alternative high schools, optimum high school size, alternative approaches to the high school senior year, and the rest of the vast array of available and tested innovative reforms of conventional, still largely 19th Century K-12 schools.

Fourth, School boundaries. The Board needed to take the reins on what anyone could have predicted would otherwise become this runaway wagon. It needs to announce, at the outset, which of the educational innovations it has studied (discussed in "Third," above) that it would like to try, at least on a pilot basis, especially if their implementation would impact on boundary lines. It needs to announce up front not just its vague priority list of principles, but the precise metrics it intends to apply, such as optimum percentage occupancy of buildings, students' maximum distance from school, and the acceptable range of the percentage of "free-and-reduced-lunch" students in each building. That's not to say it should not, or cannot, modify its opening standards as it receives public input. It's just to say that this is the Board's responsibility and one that cannot be delegated to a superintendent, consultant, or extremely large "community committee." In any event, it is the most efficient way to proceed -- if one wishes to conclude the process in something more like Moline's two weeks than our one year plus.

Fifth, Selecting a superintendent. When I was on the board and it was in the process of coming up with architectural plans for a new school building, without having gone through the process described in "Third," above, I commented that, "Normally before one engages an architect one is able to tell him or her whether they intend to build a courthouse or an outhouse." Similarly, unless and until a Board has gone through "First," "Second," and "Third," above, it is not in a position to go searching for a superintendent. Indeed, one should be extremely suspicious of anyone who would be willing to be considered for the job of working with such a school board.

The Press-Citizen reports this evening in its online edition that the Board has come up with the names of three finalists. "School District Announces Superintendent Finalists," Iowa City Press-Citizen, April 16, 2010.

There are a lot of questions I'd like to ask those fellows. Perhaps I'll post some of them on this blog tomorrow.

Related Blog Entries Regarding School Board
Governance, Boundary Line Drawing and Superintendent Selection

1. Nicholas Johnson, "School Boundaries: There Are Better Ways; Options Include: (1) Others' Practices, and (2) Common Sense," April 16, 2010;

2. Nicholas Johnson, "School Board Can't Do Job? There They Go Again" January 7, 2010;

3. Nicholas Johnson, "Drawing School Boundaries: Clarity vs. Chaos; Bumps on the Road to Boundaries," November 11, 2009;

4. Nicholas Johnson, "Only Board Can Do Board's Job; Drawing School Boundaries Made Easy," November 2, 2009;

5. Nicholas Johnson, "School Board Election: Now Work Begins; It's Swisher, Dorau, Cooper; Old Board 'Starting Off Backing Up' With Consultant and Tough Decisions; Meanwhile, Part of $6 Million that Mysteriously Disappeared Miraculously Reappears," September 9, 2009;

6. Nicholas Johnson, "Labor and Schools Deserve Respect, Support; Labor Day Monday, School Board Election Tuesday," September 7, 2009;

7. Nicholas Johnson, "School Board Governance: First Things First; School Board Forum Producers Charis-Carlson and Yates Create Hit, But Where Was Candidates' Awareness of 'Job One': Their Governance Model?" September 4, 2009;

8. Nicholas Johnson, "IC School Board Needs Fresh Thinking; Swisher Starting Dialogue," September 2, 2009;

9. Nicholas Johnson, "School Boundaries Consultant Folly; Tough Boundary Questions Are for Board, Not Consultants or Superintendent, Plus: What Consultant Could Do," August 28, 2009;

10. Nicholas Johnson, "School Board Members' Advice; So You Want to be a School Board Member," August 19, 2009;

11. Nicholas Johnson, "UI VPs and ICCSD Consultants; Concerns About Consultants and Vice Presidents," August 14, 2009;

12. Nicholas Johnson, "Cluster Schools: Potential for IC District? From this morning's [June 3] Press-Citizen . . ." June 3, 2009;

13. Nicholas Johnson, "School Boundaries; Tonight's Schools Meeting and the more to come," March 30, 2009;

14. Nicholas Johnson, "Demolition Disaster; Come Let Us Reason Together," March 10, 2009 (contains links to additional sources);

15. Nicholas Johnson," Roosevelt: Valuing Our Schools; Process and Substance in School Facilities Decisionmaking," March 9, 2009 (contains "Earlier, Related Writing" section with links to seven additional sources).
And a sampling of . . .

Earlier, Related Writing
16. Over 80 regular Press-Citizen columns (during term as school board member) dealing with K-12 issues; e.g., Nicholas Johnson, "We Can Direct Coming Changes," Iowa City Press-Citizen, September 26, 2000, p. 9A;


17. Nicholas Johnson, "Board Governance: Theory and Practice,"
April 28, 2000;

18. Nicholas Johnson, "Boundaries: An Opening Think Piece," November 14, 1999 Ver. 3.0;

19. Nicholas Johnson, "Quick Fixes Are Too Disruptive," Iowa City Press-Citizen, November 23, 1999, p. 15A (boundary setting);

20. Nicholas Johnson, "Reality: We Just Can't Have it All," Iowa City Press-Citizen, February 27, 2001, p. 7A (how to create equity/equality in class sizes across the District);

21. Nicholas Johnson, "Educational Opportunities and Class Size Equity: A Proposal for the Iowa City Community School District Board," March 25, 2001;

22. Nicholas Johnson, "Smaller Schools Are Better," Iowa City Press-Citizen," August 28, 2001, p. 9A, in "K-12 Alternatives to Calling Police," July 2, 2007;

23. Nicholas Johnson, "The SILO Sales Tax for K-12 Schools" in "UI Held Hostage Day 379 - Feb. 4," February 4, 2007
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* Why do I put this blog ID at the top of the entry, when you know full well what blog you're reading? Because there are a number of Internet sites that, for whatever reason, simply take the blog entries of others and reproduce them as their own without crediting the source. I don't mind the flattering attention, but would appreciate acknowledgment as the source -- even if I have to embed it myself.
-- Nicholas Johnson
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