tag:blogger.com,1999:blog-30130444.post7552431466135117864..comments2024-02-16T09:00:32.845-06:00Comments on FromDC2Iowa: Of Newspapers and NailsUnknownnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-30130444.post-20852355601763924122009-03-09T01:58:00.000-05:002009-03-09T01:58:00.000-05:00"Maintaining profits by cutting back on basic serv..."Maintaining profits by cutting back on basic services has seldom if ever been a sure road to corporate survival."<BR/><BR/>Very true, and a number of businesses are going under for this reason.<BR/><BR/>Almost everyone I know has several stories of poor customer service. It seems that those in charge are greedy, selfish, shortsighted, and/or stupid. They are apparently only concerned about this quarter's profits. It's sad to see once respectable companies like Sears go downhill for this reason.<BR/><BR/>Circuit City just went out of business after 60 years, at least partly due to poor customer service. Their business model seemed to be, "Take the customer's money and kick 'em out the door". I'm sure that made a few people very rich. Too bad everyone else is out of a job.sajohnsonhttps://www.blogger.com/profile/06488313429539581982noreply@blogger.comtag:blogger.com,1999:blog-30130444.post-88328939225945240762009-03-08T18:41:00.000-05:002009-03-08T18:41:00.000-05:00A former Rocky Mt. News subscriber said her paper ...A former Rocky Mt. News subscriber said her paper was delivered to her doorstep on time by children from her neighborhood (as my sons did for Nick's mother) for many years. Then that was replace by a man who would drive by and throw her paper in a water filled ditch several hundred feet from her house.<BR/><BR/>She was unable to find anyone at the Rocky Mt. News that thought that was a problem and she became a former subscriber. In my case I canceled my PC subscription when the circulation manager refused to take my call.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30130444.post-73293744391998783262009-03-08T14:20:00.000-05:002009-03-08T14:20:00.000-05:00You outline exactly why I canceled my home deliver...You outline exactly why I canceled my home delivery subscription of the Press Citizen. The thing that put it over the top was finally reaching a person who just giggled when said I was disappointed enough that I might cancel my paper delivery.<BR/><BR/>I do miss having it at the door, but not enough to put up the poor attitude of PC employees.Anonymousnoreply@blogger.com