tag:blogger.com,1999:blog-30130444.post6620014167542951211..comments2024-02-16T09:00:32.845-06:00Comments on FromDC2Iowa: Gannett Shoots Straight -- Into FootUnknownnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-30130444.post-38253430342136140742009-07-31T08:41:37.595-05:002009-07-31T08:41:37.595-05:00That's not all now they charge carriers 1.00 f...That's not all now they charge carriers 1.00 for each delivery "missed" even if the paper blows away in the backless rubbermaids or slippery hard plastic tubes from being so thin. You wanna know what is really happening ask your carrier. If they been delivering your paper for a long time, they know all about the discrimination of the company. But if we complain we just get replaced!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-30130444.post-11737530717869101312009-05-04T09:36:00.000-05:002009-05-04T09:36:00.000-05:00Thank you, "mhox," for your beautifully written ad...Thank you, "mhox," for your beautifully written addition to the saga.<br /><br />From your story it looks like the Gannett Nondelivery Flu is, like the Swine Flu, spreading across Iowa and has now infected not only the Des Moines Register but the Wall Street Journal.<br /><br />As often happens when one writes too fast (often the case with blog entries) one thinks of ideas that are forgotten before they can be written down.<br /><br />So it was with the comment I thought of (but subsequently forgot) regarding the WSJ. It was going to be something to the effect that I was sure a paper published <I>by</I> some of the world's most successful business persons, and published <I>for</I> the business community, certainly would not have the Gannett-style approach to newspaper delivery.<br /><br />Sometimes forgetfulness turns out to be a virtue.<br /><br />-- NickNickhttps://www.blogger.com/profile/08467682953748756539noreply@blogger.comtag:blogger.com,1999:blog-30130444.post-25751220928230708872009-05-03T21:49:00.000-05:002009-05-03T21:49:00.000-05:00Nick,
Here's a copy of an email I sent last fall ...Nick,<br /><br />Here's a copy of an email I sent last fall when I became a new Wall Street Journal subscriber. After about 30 days of non-delivery and many phone calls and emails, they were able to figure out how to deliver the correct paper to my home on a fairly regular basis. Had it not been for a friendly wager with friends on what day I would actually receive the correct paper before I went to work I would have given up. <br /><br /> <br /><br /> Hello,<br /><br /> I'm hoping that I can finally reach someone who is able to help resolve my delivery problem. My paper subscription should have started on 8/21/08 and I still have not received a newspaper delivery. I have called the customer service number on 5 separate occasions and this issue still has not been resolved.<br /><br /> After my 1st call on 8/21/08, I started receiving a delivery the next morning of the Des Moines Register (which I do not subscribe to). I reported this issue when I've called customer service 4 mornings this week. Each time I call, the customer service rep apologizes and says that they'll send a priority message to the carrier and that the issue will be resolved and I'll start receiving my paper tomorrow. <br /><br /> This strategy doesn't appear to be working, I have even placed a large hand-written sign on my front door asking the delivery person to please deliver the correct paper. Today when I called to report the issue again (I believe for the 5th time), I asked the customer service rep if we could perhaps try a different approach to getting my newspaper delivered since the protocol that we've tried the last 4 times I called in does not appear to be working. She said that wasn't possible and that all she could was send a message out. I asked if there was any indication as to whether or not the carrier was receiving the message and she did not think there was. I thought that seemed odd, but she insisted that was all that could be done. <br /><br /> I should have just given up and canceled my subscription by now, but I was actually pretty excited to start receiving the paper and now have a friendly wager with a friend as to how long it will take me to have the Wall Street Journal delivered to my house. I will continue to call each morning that I don't receive the paper and I thought it would be worth a try to send an email to see if whomever reads these actually cares about the lack of customer service that is occurring. Thanks for your time. Please feel free to contact me if you have any good ideas on how to resolve this issue.Anonymoushttps://www.blogger.com/profile/00664975098286574106noreply@blogger.com